Frequently Asked Questions (FAQs)

The most common questions students ask about Thuze have been assembled. Check these FAQs first to see if your question has already been answered!

What is Thuze?

Thuze is a cross-platform application that displays eTextbooks and is designed to help you master your instructional goals. Thuze is accessible on the web, Apple and Android devices and it allows you to interact with your text materials by creating highlights and annotations. You can also assess your mastery level of the subject.

Please select the platform you have specific questions about.

Web

General

How do I access Thuze on the Web?

When you purchase your eTextbook, you will be given access to the Thuze website, http://learn.thuze.com. You will receive a welcome email with temporary login credentials, which you can change from your profile page. Please see your instructor for the link on where to buy your eTextbook.

What are the minimum technical requirements for supporting the reader and eTextbooks?

  • Platforms: Mac OS X10.2 or higher or Windows XP or higher
  • Web browser: Firefox 4.0 or higher, Internet Explorer 8.0 or higher, Safari 5.0 or higher, or Chrome
  • Networking: 56K dialup modem and DSL or cable modem
  • Flash 10 or higher is recommended for the web reader

How can I recover my materials if my computer crashes? Can I transfer my materials from one computer to another?

Thuze eTextbooks are stored on Thuze servers, including your notes and highlights. If your computer crashes or you replace one computer with another, all of your work will be saved. You won't lose a thing.

Am I able to load eBooks from other sources onto my Thuze reader?

No, only approved and proprietary content can be viewed on the Thuze reader at this time.

Highlighting

What is highlighting all about? Why should I use it?

Highlighting is a powerful tool for learning. Common items that are highlighted are key ideas, terms and facts, important passages, material that has been referenced in previous sections, dates, quotes, etc. Highlight materials you feel are important and may want to refer back to later.

How do I highlight?

Simply select some text by left clicking with your mouse and dragging your cursor over the text. Release the mouse when you have selected the text you wish to highlight. Then an inline toolbar will pop up. Select the highlight button. The text should now be highlighted.

How do I change the color of or delete my highlight?

Click on the highlighted text. An inline menu will pop up with color change options and a delete button. To change the color of your highlight, select the color you want from the palette. The new color will stay for all new highlights until you change it. The new color will not affect highlights you have already made. To delete, click the trash can button and once you confirm deletion, your highlight will disappear.

You may also change the color of or delete your highlight in your Notebook. In your Notebook, simply click the highlight that you wish to delete or to change the color, and a toolbar menu will give you color change and delete options.

How do I see all my highlights?

You can view all of your highlights in your Notebook. For more information on the Notebook, see Notebook FAQs below.

You may also view and quickly navigate to your highlights in the text from the notation summary pane. To do this, click the contents button in your toolbar. A pane will drop down on the left side of your screen. Click on the notations tab. All of the highlights you have created will be viewable.

Notes

What is making a note all about? Why should I use it?

Note taking is a powerful tool for learning. Notes are commonly used to rewrite book ideas in your own words or to cross-reference the ideas with something else. Notes can be made around key ideas, terms and facts, important passages, etc. Make notes about materials that you feel are important.

How do I add a note?

Simply select some text by left clicking with your mouse and dragging your cursor over the text. Release the mouse when you have selected the text where you want to add a note. Then an inline toolbar will pop up. Select the note button. A text box will appear inline where you released the mouse. Compose your text for the note. Once you've composed your note, you can just click outside of the note to close it. The note will be saved automatically for you.

How do I edit, change the color of or delete a note?

You can edit or change the color of or delete a note by clicking on the note button in the text. The note will open and you can edit the content of the note right in the text field. You can also change the color of the note by clicking the different color buttons. Select the trash can button to delete the note forever.

How long can my note be?

Your note can be a maximum of 500 characters or roughly two long paragraphs. If you want to write a longer note, you'll need to use additional notes.

How do I see all my notes?

You can view all of your notes in your Notebook. For more information on the Notebook, see Notebook FAQs below.

You may also view and quickly navigate to your notes in the text from the notation summary pane. To do this, click the contents button in your toolbar. A pane will drop down on the left side of your screen. Click on the notations tab. All of the highlights you have created will be viewable.

Notebook

What is the Notebook?

The Notebook is a place where you can review, manage and edit all of the notes and highlights that you create within the text. It serves as a study tool to help you focus on the book content that you need to remember. From the Notebook you can edit, delete, change the color of your annotations , filter and view only certain color annotation.

Where do I find the Notebook?

To launch the Notebook, click the notebook button on the footer bar of the reader. You can edit, change the color of or delete your notes from the Notebook. You can also delete or change the color of the highlights. Simply click on the note or highlight and tool tips will help you discover what each button does. You can even filter your Notebook by highlight or note color to help you focus on the content most important to you.

How is the Notations tab different from the Notebook?

The notations tab is a summary of your notes and highlights and is a way to quickly navigate to your notes in the text from the notation summary pane. You cannot edit your notes or highlights from this view.

I want to see only my green notes or my yellow highlights, how do I do that?

The colored note and highlight buttons at the top of the Notebook and notation summary pane allow you to filter and view only the note colors you wish to see. You will see all of your notes by default. To see only your green notes, deselect by clicking all of the highlight buttons and the blue and orange note buttons. To see only your yellow highlights, deselect all the notes and the pink and green highlights.

Knowledge Check

What is the Knowledge Check?

The Knowledge Check is an assessment tool that identifies your learning gaps. It pinpoints sections you need to focus on in order to really master the course material. With the Knowledge Check, you will see an overall representation of your proficiency with the course material. Before reading a chapter, take a pre-test to determine what you already know. Once you have read the chapter, take a post-test to gauge your understanding. With your test results you will get recommended sections to read based on what you do not fully understand yet.

How do I access the Knowledge Check?

Click on the Knowledge Check icon in the bottom right of the reader pane.

I don't see a Knowledge Check icon or Pre or Post Tests?

The Knowledge Check feature is only available on select books at this time If you don't see the Knowledge Check icon, your book does not have self-assessments.

Will the Pre and Post tests affect my grade?

No, the tests are not graded. They are purely a self-assessment tool to help you better understand the course material.

How many times can I take a Pre-Test?

You can take a pre-test only once.

How many times can I take a Post-Test?

You may take a Post-Test as many times as you like

How do I access the tests?

You can access the tests via the Table of Contents or from the Knowledge Check. The pre-tests appear at the beginning of the chapter in the Table of Contents, and the post-tests are at the end of the chapter.

What is the Review Guide?

The Review Guide is a visual representation of your latest test performance for a chapter. It also lists the recommended sections to review. To see your proficiency of the chapter material, click on "Review Guide" in the Knowledge Check.

What are Learning Objectives?

Each chapter has a set of Learning Objectives, which are concepts that you should understand after reading the chapter.

Navigation

How do I go to the previous or next section?

Click on the forward or back arrow button on the side of the reader pane. The forward arrow button will take you forward one section at a time. The back arrow will take you back one section at a time. You may also navigate the table of contents in the Chapters menu. To do this, click the Contents button on the toolbar. Doing so will enable a drop-down pane. The Chapters tab on the drop-down pane tells you the chapter and section you are in and lets you navigate to any chapter or section within the material.

How do I go to the end or to the beginning of the material?

Use the previous and next arrow buttons to go back or forward one section at a time. You may also navigate the table of contents in the Chapters menu. To do this, click the Contents button on the toolbar. Doing so will enable a drop-down pane. The Chapters tab on the drop-down pane tells you the chapter and section you are in and lets you navigate to any chapter or section within the material.

Search

How does Search work?

Browse key terms or concepts in Thuze's Search feature. To begin a search click on the search button at the top right of the reading screen. Type your search term(s) into the text entry field and submit them by clicking on the search button to the right of the field or by clicking enter. You'll receive a list of all areas within your book that contain the term(s). You can click on listed term(s) to navigate to the area in which the term(s) appear in your book.

What are the basic search functions offered?

Single Word & Multiple Word Searches

Thuze can perform searches on both single terms and phrases (multiple terms). Simply type your word or multiple words into the Search box and submit.

Example 1: Type "learning" into the Search box to receive all results for that word. This could include exact matches or additional instances, such as "cognitive learning."

Example 2: Type "latent learning" into the Search box to receive results for each time both words appear on the same page.

Searches With "AND", "OR", "NOT"

Thuze will perform searches based on a variety of operators including "AND", "OR" and "NOT". Please note that when using operators you must type them in ALL CAPS.

Example 1: Type "cognitive AND learning" into the Search box to receive results for each time both words appear on the same page.

Example 2: Type "cognitive OR learning" into the Search box to receive results for either instances of each word on a page.

Example 3: Type "cognitive NOT learning" into the Search box to exclude any results where "learning" appears on the same page as "cognitive."

Searches With Special Characters

Thuze cannot perform searches with special characters ( - & || ! ( ) { } [ ] ^ " ~ * ? : \)

Profile

How does my Profile work?

Your Profile contains important information about you and helps to personalize your experience. To view your Profile click on the Profile button at the top right of your reader screen and select Profile. Your Profile will display your account credentials and also create an area to upload an avatar and change your password.

How do I upload an avatar?

To upload an avatar, click on the browse button to select an image of yourself. The image must be one of the file types listed and square images work best. Once you have selected an image, click the upload button. Your new image will appear on your Profile. You can change your avatar at any time on the web.

How do I change my password?

To change your password type your current password and new, desired password into the text entry fields under the "Change Password" header on your Profile. Click the change password button to submit your new password. You will be required to enter your new password upon login.

I forgot my username and/or Password. How do I get it reset?

Click "Forgot your password?" on the Login screen and if you've forgotten your Username, enter your email address in the "Retrieve User Name" box. Your Username will be sent to your email. If you've forgotten your password, enter your Username in the "Reset Password" box, and you will be prompted to follow a screen where you can create a new password.

Download

What are the different file types?

With the Thuze library of content, you can choose from multiple file types to download. This gives you the flexibility to access materials in any way you see fit. The different file types, with descriptions, are as follows:

  • PDF (Adobe). PDF is an industry standard file format that allows for page fidelity when printing. Chose PDF if you prefer a more textbook look and feel or if you plan on having a print vendor print the materials for you. With a PDF on your computer you do not need to be connected to the internet to review or study your materials. You can simply open it from your computer.
  • MP3. MP3 is an industry file format for audio files. This option allows you to listen to the material on the go.

Why can’t I download other file types on the list?

Some file types are not available to you unless you purchase them by clicking on the “Buy Now” button under Downloads. Follow the prompts to purchase additional file types. You may also purchase additional file types by clicking on the original link provided to you by your Professor.

Print

How do I print my materials?

Thuze has a print feature built into the platform that allows to print on-demand, a single section or multiple sections, one chapter or all of them; it's up to you. You can also create your own study guide by printing out your notes and highlights.

iPad and iPhone

General

What are the minimum technical requirements for supporting the Thuze Reader on my iPad and iPhone?

You will need iOS version 7.0 or higher

How do I get the iPad or iPhone app?

Go to the App Store on your device, search for "Thuze," and download the free app.

What are my login credentials for the iPad and iPhone?

You may log in to the application with the same username and password that you have for the web. If you've forgotten your credentials, you can recover them here: https://learn.thuze.com/Account/ForgotCredentials

Why can't I print from my iPad or iPhone?

The iPad and iPhone apps does not have a print feature. If you want to print, you must use the web application.

Why aren't my videos playing?

Certain devices do not support Flash video; it is recommended to view videos using a compatible web browser.

Can I download the books on a 3G connection?

The quickest way to download is with a Wi-Fi connection (not 3G). The average time to download over a Wi-Fi connection is about 2 minutes. On a 3G connection, downloads can take 20-30 minutes.

Can I download the book in other formats from the Thuze app?

No. The download feature is only available on the Web. To download the Audio, or PDF version of your eTextbooks, please log on to Thuze on the Web.

Highlighting

How do I highlight?

Tap and hold the text where you wish to start your highlight until a magnifying glass symbol appears and selection buttons appear. Drag the blue dots to redefine the selection area. Select the highlight option and the text will be highlighted.

How do I change the color of or delete my highlight?

To change color of your highlight, tap the highlighted text. An inline menu with color options will pop up. Select the color you want from the palette. The menu will close and the color you have selected will be reflected in the highlight button. The new color will stay for all new highlights until you change it. The new color will not affect highlights you have already made. To delete your highlight, select the delete option and confirm that you want to delete your highlight. Your highlight will be deleted.

You may also change the color of your highlight in your Notebook. In your Notebook, simply tap the highlight that you wish change and cycle through the color options options. For more information on the Notebook, see Notebook FAQs below.

How do I see all my highlights?

You can view all of your highlights in your Notebook. For more information on the Notebook, see Notebook FAQs below.

Notes

How do I add a note?

Tap and hold the text where you wish to start your note until a magnifying glass symbol appears and selection buttons appear. Drag the blue dots to redefine the selection area. Select the note option and a text box will appear. Compose your note and the note will be saved automatically.

How long can my note be?

Your note can be a maximum of 500 characters or roughly two long paragraphs. If you want to write a longer note, you'll need to use additional notes.

How do I edit, change the color of or delete a note?

You can edit or change the color of or delete a note by tapping the previously created note and a keyboard menu will pop up. Tap within the note and you can edit your note from the keyboard. To change the color, select the color from the palette on the keyboard. The note color you have selected will be reflected in the note. The new color will stay for all new notes until you change it. The new color will not affect any notes you already made. To delete the note, press the delete button on the keyboard. To verify the deletion, slide the delete key, and the note will be gone.

You may also change the color of your note in your Notebook. In your Notebook, simply tap the note button of the note that you wish to change the color, and cycle through the color options. For more information on the Notebook, see the Notebook FAQs below.

How do I see all my notes?

You can view all of your notes in your Notebook. For more information on the Notebook, see Notebook FAQs below.

Will notes and highlights I make in the web browser sync with my iPad and iPhone applications?

We know you'll probably use Thuze on the web sometimes, so we made sure to take care of syncing the highlights and notes between the web and your device. All your notes and highlights will be available to you whether you access Thuze on the web or your iPad / iPhone.

Notebook

What is the Notebook?

The Notebook is a place where you can review, manage and edit all of the notes and highlights that you created within the text. It serves as a study tool to help you focus on the book content that you need to remember. From here you can edit, change the color of your annotations, or filter and view only certain color annotations

Where do I find the Notebook?

To launch the Notebook, click the notebook button on the footer bar of the reader. You can edit or change the color of your notes from the Notebook, and you can change color of the highlights. Simply click on the icon located next to the note or highlight and cycle through the color options. You can even filter your Notebook by highlight or note color to help you focus on the content most important to you. This can be done by tapping on the menu icon in the upper right hand corner of the Notebook.

I want to see only my green notes or my yellow highlights, how do I do that?

When you launch your notebook, you will see all of your notes by default. Tap the menu icon at the top of the Notebook and a color palette menu with note and highlight buttons will appear so that you can select only the note colors you wish to see. To see only your green notes, deselect by clicking all of the highlight buttons and the blue and orange note buttons. To see only your yellow highlights, deselect all the notes and the pink and green highlights.

Knowledge Check

What is the Knowledge Check?

The Knowledge Check is an assessment tool that identifies your learning gaps. It pinpoints sections you need to focus on in order to really master the course material. With the Knowledge Check, you will see an overall representation of your proficiency with the course material. Before reading a chapter, take a pre-test to determine what you already know. Once you have read the chapter, take a post-test to gauge your understanding. With your test results you will get recommended sections to read based on what you do not fully understand yet.

How do I access the Knowledge Check?

Click on the Knowledge Check icon in the bottom of the reader pane.

I don't see a Knowledge Check icon or Pre or Post Tests?

The Knowledge Check feature is only available on select books at this time. If you don't see the Knowledge Check icon, your book does not have self-assessments.

Will the Pre and Post tests affect my grade?

No, the tests are not graded. They are purely a self-assessment tool to help you better understand the course material.

How many times can I take a Pre-Test?

You can take a pre-test only once.

How many times can I take a Post-Test?

You may take a Post-Test as many times as you like

How do I access the tests?

You can access the tests via the Table of Contents or from the Knowledge Check. The pre-tests appear at the beginning of the chapter in the Table of Contents, and the post-tests are at the end of the chapter.

What is the Review Guide?

The Review Guide is a visual representation of your latest test performance for a chapter. It also recommends sections to review. To see your proficiency of the chapter material, click on "Review Guide" in the Knowledge Check after completing both pre- and post-tests.

What are Learning Objectives?

Each chapter has a set of Learning Objectives, which are concepts that you should understand after reading the chapter.

Navigation

How do I return to the previous or next section?

To navigate to the previous section you can swipe backward. To navigate to the next section, swipe forward. You may also navigate the table of contents in the Chapters menu. To do this, tap the Contents button on the toolbar. Doing so will enable a drop-down pane. The Chapters tab on the drop-down pane tells you the chapter and section you are in and lets you navigate to any chapter or section within the material.

How do I go to the end or to the beginning of the material?

You can swipe forward or backward one section at a time. You may also navigate the table of contents in the Chapters menu. To do this, tap the Contents button on the toolbar. Doing so will enable a drop-down pane. The Chapters tab on the drop-down pane tells you the chapter and section you are in and lets you navigate to any chapter or section within the material.

Search

How does Search work?

Browse key terms or concepts in Thuze's Search feature. To begin a search click on the search button at the bottom right of the reading screen. Type your search term(s) into the text entry field and submit by clicking enter or Search on the keyboard. You'll receive a list of all areas within your book that contain the term(s). You can click on listed term(s) to navigate to the area in which the term(s) appear in your book.

What are the basic search functions offered?

Single Word & Multiple Word Searches

Thuze can perform searches on both single terms and phrases (multiple terms). Simply type your word or multiple words into the Search box and submit.

Example 1: Type "learning" into the Search box to receive all results for that word. This could include exact matches or additional instances, such as "cognitive learning."

Example 2: Type "latent learning" into the Search box to receive results for each time both words appear on the same page.

Searches With "AND", "OR", "NOT"

Thuze will perform searches based on a variety of operators including "AND", "OR" and "NOT". Please note that when using operators you must type them in ALL CAPS.

Example 1: Type "cognitive AND learning" into the Search box to receive results for each time both words appear on the same page.

Example 2: Type "cognitive OR learning" into the Search box to receive results for either instances of each word on a page.

Example 3: Type "cognitive NOT learning" into the Search box to exclude any results where "learning" appears on the same page as "cognitive."

Searches With Special Characters

Thuze cannot perform searches with special characters ( - & || ! ( ) { } [ ] ^ " ~ * ? : \)

Android

General

How do I get the Android app?

Go to the Google Play Store and search for "Thuze" and download the free app.

Is the Thuze Android App available on the Kindle Fire?

Check back soon. The Thuze app has been submitted to Amazon for Approval for the Kindle Fire.

What are the minimum technical requirements for supporting the Thuze Reader on my Android device?

You will need a tablet or phone that runs Android version 2.3 (Gingerbread) and higher.

What are my login credentials for the Android app?

STUDENTS: You may log in to the Android application with the same credentials you use on the web.

Why can't I print from my Android device?

Android devices does not have a print feature. If you want to print, you must use the web application.

Why aren't my videos playing?

Certain devices do not support Flash video; it is recommended to view videos using a compatible web browser.

Can I download the books on a 3G connection?

The quickest way to download is with a Wi-Fi connection (not 3G). The average time to download over a Wi-Fi connection is about 2 minutes. On a 3G connection, downloads can take 20-30 minutes.

Can I download the book in other formats from the Thuze Android™ app?

No. The download feature is only available on the Web. To download the Audio, Mobi (Kindle), PDF, TXT, or ePUB version of your eTextbooks, please log on to Thuze on the Web.

Highlighting

How do I highlight?

Tap and hold the text where you wish to start your highlight and drag your finger to where you want to end your highlight. When you release your finger, select the highlight option that appears on your screen and the text will be highlighted.

How do I change the color of or delete my highlight?

To change color of your highlight, tap the highlighted text. An inline menu with color options will pop up. Select the color you want from the palette. The menu will close and the color you have selected will be reflected in the highlight button. The new color will stay for all new highlights until you change it. The new color will not affect highlights you have already made. To delete your highlight, select the delete option and confirm that you want to delete your highlight. Your highlight will be deleted.

How do I see all my highlights?

Tap the notes and highlights button in the top action bar of the application. All of the highlights you have created will be viewable in the notes and highlights pane. You can filter and view by highlights of a certain color by selecting the colored highlight buttons at the top of the notation pane.

How do I see only my yellow highlights?

The colored highlight buttons at the top of the notes and highlights summary pane allow you to filter and view only the highlight colors you wish to see. In your notes and highlights summary pane, you will see all of your notes and highlights by default. To see only your yellow highlights, deselect by tapping all of the note buttons and the green and pink highlight buttons.

How do I view the highlight from the summary? It only gives me a small portion of the highlight.

Tap highlight in the summary pane. You will be taken to the place in the materials where you created the highlight and be able to view it in its entirety..

How much text can I highlight?

You can highlight up to 400 characters, or roughly 3 paragraphs, of material at one time. If you would like to highlight more than 400 characters of text you'll need to use multiple highlights.

Notes

How do I add a note?

You can highlight up to 400 characters, or roughly 3 paragraphs, of material at one time. If you would like to highlight more than 400 characters of text you'll need to use multiple highlights.

How long can my note be?

Your note can be a maximum of 500 characters or roughly two long paragraphs. If you want to write a longer note, you'll need to use additional notes.

How do I edit, change the color of or delete a note?

You can edit or change the color of or delete a note by tapping the inline note button, and the note will open up. To change the color, select the color from the palette on the note. The note color you have selected will be reflected in the note. The new color will stay for all new notes until you change it. The new color will not affect any notes you already made. To edit the note, tap within the note and a keyboard will popup and you can begin typing to edit. To delete the note, press the delete button on the note. Once you verify the deletion, the note will be gone.

How do I see all my notes?

Tap the notes and highlights button in the top action bar. All of the notes you have created will be viewable in the notes and highlights dropdown. You can filter and view by notes of a certain color by selecting the colored note buttons at the top of the notation pane.

How do I see only my green notes?

The colored note buttons at the top of the notes and highlights summary pane allow you to filter and view only the note colors you wish to see. You will see all of you notes by default. In your notes and highlights summary pane, you will see all of your notes and highlights by default. To see only your green notes, deselect by tapping all of the highlight buttons and the blue and orange note buttons.

How do I view the full note from the summary? It only gives me a small portion of the note.

Tap the note within the summary. You will be taken to the place in the materials where you created the note and be able to view it in its entirety.

Will notes and highlights that I make in the web browser sync with my Android application?

We know you'll probably use Thuze on the web sometimes, so we made sure to take care of syncing the highlights and notes between the web and your Android application. All your notes and highlights will be available to you whether you access Thuze on the web or your Android application.

Navigation

How do I return to the previous or next section?

To navigate to the previous section you can swipe backward. To navigate to the next section, swipe forward. You may also navigate the table of contents in the Chapters menu. To do this, tap the Table of Contents button in the top action bar. Doing so will enable a Table of Contents pane. You can expand chapters to see sections, and navigate to any chapter or section within the material.

How do I go to the end or to the beginning of the material?

You can swipe forward or backward one section at a time. You may also navigate the table of contents in the Chapters menu.

Search

How does Search work?

To begin a search click on the magnifying glass button in the top action bar. Type your search term(s) into the text entry field and submit them by clicking on the search button to the right of the field. Youll receive a list of all areas within your book that contain the term(s). You can click on listed term(s) to navigate to the area in which the term(s) appear in your book.

Knowledge Check

What is the Knowledge Check?

The Knowledge Check is an assessment tool that identifies your learning gaps. It pinpoints sections you need to focus on in order to really master the course material. With the Knowledge Check, you will see an overall representation of your proficiency with the course material. Before reading a chapter, take a pre-test to determine what you already know. Once you have read the chapter, take a post-test to gauge your understanding. With your test results you will get recommended sections to read based on what you do not fully understand yet.

How do I access the Knowledge Check?

Click on the Knowledge Check icon in the bottom of the reader pane.

I don't see a Knowledge Check icon or Pre or Post Tests?

The Knowledge Check feature is only available on select books at this time If you don't see the Knowledge Check icon, your book does not have self-assessments.

Will the Pre and Post tests affect my grade?

No, the tests are not graded. They are purely a self-assessment tool to help you better understand the course material.

How many times can I take a Pre-Test?

You can take a pre-test only once.

How many times can I take a Post-Test?

You may take a Post-Test as many times as you like

How many times can I take a Post-Test?

You may take a Post-Test as many times as you like.

How do I access the tests?

You can access the tests via the Table of Contents or from the Knowledge Check. The pre-tests appear at the beginning of the chapter in the Table of Contents, and the post-tests are at the end of the chapter.

( return to top)